INSURANCE QUESTIONS

INSURANCE QUESTIONS


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 818-437-0860 or make an appointment online!


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General Services, near Van Nuys, CA

Very reliable mechanic, gives great prices and gets jobs done in a timely manner. I never have to bring my vehicle back after the repair.

Best place ever...honest people.. price is great and the job as well ... clean and professional jobs.

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General Services, near Van Nuys, CA

I met this guy about ten years ago. He started working on my wife's mini van. He only did what was necessary. He fixed it on the first try. I tested a second time and delivered with flying colors. Two years later I recommended this guy to my boss and he's proven himself over and over. He is honest and fair with his work and prices. I will always recommend his services to all.

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